OUR PROCESS
Materials
All Cavern Gems jewelry is nickel-free and hypoallergenic, which most pieces utilizing copper wire as the base. Some pieces of jewelry may contain additional materials such as glass, plastic, leather, resin, paint, coatings and other metals. If you have any questions about the materials used in our jewelry, please contact us at caverngems@gmail.com or through the contact form on our ABOUT page.
How It's Made
STEP ONE:
PLANNING
Each piece starts with the planning process. This involves sketching the pendant and wire design. After that, I give myself 3 shots at trying to turn my sketch into a one-of-a-kind piece. If I'm successful, the product moves to the STEP TWO. If I'm unsuccessful, it's back to the drawing board.
STEP TWO:
PRODUCTION
Every piece of jewelry is different. Some are created using only wire, some contain glass beads, some need a special coating, etc. Because of this, the production phase doesn't look the same every day. This is the step where I create a number of successful pieces from STEP ONE. Though many pieces are similar, each is absolutely unique from the others listed on the site.
STEP THREE:
SHIPPING
When a guest purchases some jewelry, the shipping process begins. Everything is carefully wrapped to ensure no damage to the piece during shipping, and all orders are shipped within 24 hours.
One one the things my guests love are the freebies that come in every shipment. It could be a bonus pair of earrings, a bracelet or multiple fun surprises!
FREQUENTLY ASKED QUESTIONS
and other things you should know
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What is your return policy?We accept returns within 30 days of purchase.
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What is your Lifetime Maintenance Policy?Our Lifetime Maintenance Policy is one of the best reasons to trust Cavern Gems! For as long as you need, if the piece ever breaks... no matter what... for any reason, send all remainging parts back to us and we will replace it or fix it for you at absolutely no cost. All you pay is the shipping to us.
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Do you make custom pieces?We currently don't offer customizable orders on this website, but we can send you a custom quote for any jewelry you'd like custom-designed. If you see a piece on the site that you like, but have a minor adjustment, please reach out and we will create that piece at no additional charge.
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Gift Wrapping & PackagingEach piece comes in a white or black drawstring organza pounch. All shipments come with a personalized note, connect card, and a bonus freebie! Everything is wrapped purposfully to ensure no damage during shipping.
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Wholesale AvailabilityWe offer wholesale ordering for all products at a discounted wholesale rate based on quantity ordered. Please contact Lilyrose at caverngems@gmail.com or fill out the contact form on our ABOUT page.